Onboarding
Kickoff checklist
- Confirm SOW, kickoff date, and primary contacts
- Share brand assets, domains, and existing credentials (securely)
- Approve staging URL access list
- Schedule weekly check-ins (30 min)
- Define launch checklist and success metrics
- Introduce Softlinks support channel for go-live week
Questions? Email info@softlinks.co or open your private proposal link if Softlinks shared one.
What we need from you
Four things that decide the pace
Delivery speed is rarely limited by build capacity. It is limited by how quickly decisions and data arrive, so these are agreed at kickoff rather than discovered in week three.
One decision-maker, named
Projects stall on unavailable approval far more often than on engineering. We need one person who can say yes to scope and design without convening a committee, and a deputy for when they are away.
Data and access early
Brand assets, domain access, and exports of whatever the new system will read from. This is the most common cause of a slow first fortnight, and it is entirely on the client side of the line.
Weekly, on staging
A 30-minute call against a live staging URL rather than a status document. Seeing the thing is what surfaces the misunderstanding that a written update hides.
Feedback in one pass
Collect comments internally and send them together. Sequential contradictory feedback from three people is the fastest way to spend a budget on rework.
If your project includes moving off an existing system, the migration steps run in parallel with the build and have their own dry run and sign-off. The five delivery stages every project moves through are described on our process.