Glossary

Software terms we use with clients

Plain-language definitions for Softlinks discovery calls, proposals, and SOWs.

Deliverability

Whether branded email reaches the inbox — driven by authentication (SPF/DKIM/DMARC), reputation, and clean sending streams.

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Edge computing

Delivering content close to users (e.g. via Cloudflare CDN) to reduce latency and keep global sites fast.

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Industry OS

A vertical software suite that covers core operations for one sector (e.g. clinics, real estate, schools, field service) instead of a generic spreadsheet stack.

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Multi-tenant

Architecture where one product serves many customer organizations with isolated data and configuration.

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MVP

The smallest useful first version of a product — enough for a real person to finish one important job.

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PWA

Progressive Web App — a web app that can feel installable and offline-capable without a full native rewrite.

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Retainer

A monthly Softlinks engagement for uptime, patches, triage, and optional feature capacity after launch — instead of restarting a project every quarter.

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SaaS

Software as a Service — multi-tenant software delivered over the web with ongoing updates, typically subscription or license based.

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Sealed card

A FolderCard note encrypted on your device so AzAd cannot read it. Sealed cards are never indexed; search only sees notes you can already read.

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SIS

Student Information System — the records layer for students, teachers, attendance, and academics. Edument.app uses SIS as the spine, then adds fees, portals, and campus operations.

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Social publishing

Planning and posting content to multiple social networks from one workspace — calendar, per-network previews, approvals, and a draft-to-live pipeline. TrueShare.app is Softlinks’ social publishing product.

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SOW

Statement of Work — the scoped document that defines deliverables, ownership, and commercial terms for a Softlinks engagement.

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SPF / DKIM / DMARC

Email authentication standards that prove your domain authorized a message — critical for branded business mail deliverability.

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Tenant

A customer organization inside a Softlinks multi-tenant product, with isolated data, roles, and branding.

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White-label

Presenting a Softlinks product under your brand (domain, logo, colors) while Softlinks/AzAd operate the platform.

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