Support
Help when production matters
Reach us
Channels
New work
Start a project briefRetainer clients receive a named support window in their SOW. Product tenants use the product-domain support path where available.
Products
Product sites
- AzAd Workspace
Mail Services
- MailTry
Email Marketing
- TrueShare.app
Social Publishing Workspace
- AzAd CRM
Customer Relationship Management
- FolderCard
Folders as a menu. Notes as cards.
- Iqarly
Real Estate OS
- Busivio
Business OS
- Clinicly
Clinic OS
- Tutorio
Learning OS
Getting a fast answer
What to include when you report a problem
Most of the delay in support is the round trip to work out what broke and where. These four details usually remove it entirely.
Which system and tenant
The product domain and the tenant or organization name. Several products run many tenants, and the same symptom can mean different things in each.
What you expected to happen
The action you took and the result you were expecting. This is what separates a bug from a configuration difference, and the two get fixed by different people.
When it started
A rough time is enough. It lets us line the report up against deploys and logs instead of searching a week of traffic.
Whether it affects everyone
One user, one role, or the whole organization. That single answer usually tells us whether the cause is permissions, data, or the platform.
How requests are handled
Triage, then fix
Anything blocking live operations is treated as an incident and worked before scheduled feature capacity — a school that cannot take fees or a clinic that cannot take bookings does not wait in a queue behind an improvement request. Everything else is scheduled into the next release window so changes arrive tested rather than rushed.
Retainer clients have a named support window written into their statement of work, which is what buys the response expectation rather than a general promise. If the site or a product looks down to more than one person, check service status first — an active incident is posted there before the inbox catches up. For new work rather than a problem, a project brief reaches the right people faster than the support channel does.
On a Softlinks retainer?
Include your product domain and tenant name so we can route faster.