FAQ
Questions buyers usually ask
Buying
Is Softlinks an agency or a product company?
Both in practice: Softlinks is the commercial software brand. We sell custom builds and Softlinks products; AzAd Solutions delivers the engineering.
How fast can we start?
Most discovery calls happen within a few business days. Fixed projects typically kick off after a scoped proposal is approved.
What budgets do you work with?
From product licenses and focused MVPs to multi-module Industry OS rollouts. Share a range on the contact form so we can advise honestly.
Delivery
Where is the team based?
Lahore, Pakistan, with remote delivery for Gulf and international clients.
What stack do you use?
Modern web (often Next.js), Cloudflare CDN for global speed, mobile apps for Google Play, and mail/workspace infrastructure for email products.
Do you sign NDAs?
Yes. We routinely work under NDA before detailed discovery on sensitive products.
Products & IP
Can we white-label a Softlinks product?
Often yes — discuss branding, domains, and feature boundaries with sales for the specific product.
Who owns custom code?
Defined in your SOW. We default to clear client ownership of custom project deliverables unless a shared product module is reused.
How is support handled?
Via Softlinks support channels and retainers. Product-specific SLAs are confirmed at onboarding — see the Support hub.
Support & legal
How do I get help after launch?
Email info@softlinks.co or WhatsApp for triage. Retainer clients get a named window in the SOW. Product tenants also use the product-domain support path where available.
Do you publish a privacy policy and terms?
Yes — see Privacy and Terms on softlinks.co. Product tenants may also have product-specific policies on their domains.
Can Softlinks help with accessibility issues on the marketing site?
Yes. Email the page URL and a short description of the barrier — we prioritize fixes on Softlinks marketing pages.
Ready to talk?
Share a brief and we will recommend a product, a custom build, or both.