Service
Maintenance & Growth Retainers
Keep shipping after launch
Launch is Tuesday. Softlinks stays for the Wednesdays — patches, features, and calm releases.
Monthly
ship cadence
SLA
triage paths
Roadmap
not just tickets
Monthly rhythm
- 01BaselineHealth check: security, speed, backlog.
- 02RhythmAgree cadence, owners, and escalation.
- 03Ship monthlyMix of fixes, features, and improvements.
- 04ReviewQuarterly roadmap reset with you.
Engagement shapes
Pick the intensity that matches your roadmap
Teams who shipped with Softlinks (or inherited a Softlinks stack) and need a predictable partner for ops and growth.
Care
Uptime, patches, triage, and calm releases for Softlinks-built systems.
- Uptime & patching
- Feature roadmaps
- Performance passes
Care + Growth
Everything in Care, plus monthly feature capacity against a shared roadmap.
- Retainer scope & SLAs
- Monitoring & alert routes
- Monthly roadmap board
- Patch / dependency cadence
Program
Multi-product retainers with AzAd delivery capacity and quarterly planning.
- Calm uptime
- A real roadmap
- Performance debt paid down
Why retainers
Launch is Tuesday. Softlinks stays for the Wednesdays — patches, features, and calm releases.
Capacity, not chaos
Retainers buy focus hours — we protect them.
Write it down
Every release gets notes your team can trust.
Grow deliberately
Features follow outcomes, not random tickets.
FAQ
Hours, SLAs, multi-product
What’s included in a typical retainer?
Hosting ops, security patches, triage, and a fixed monthly feature budget. Exact hours are scoped per product.
Can retainers cover multiple Softlinks products?
Yes — Workspace, Industry OS, and custom apps can share one AzAd-backed retainer.
Do you offer emergency-only support?
We prefer ongoing retainers. Break-glass support is available for Softlinks-built systems at a premium.
Start a retainer conversation
Share what’s live today and what must ship next quarter — we’ll recommend a retainer shape.