Service
Maintenance & Growth Retainers
Keep shipping after launch
Launch is Tuesday. Softlinks stays for the Wednesdays — patches, features, and calm releases.
Monthly
ship cadence
SLA
triage paths
Roadmap
not just tickets
Monthly rhythm
- 01BaselineHealth check: security, speed, backlog.
- 02RhythmAgree cadence, owners, and escalation.
- 03Ship monthlyMix of fixes, features, and improvements.
- 04ReviewQuarterly roadmap reset with you.
Engagement shapes
Pick the intensity that matches your roadmap
Teams who shipped with Softlinks (or inherited a Softlinks stack) and need a predictable partner for ops and growth.
Care
Uptime, patches, triage, and calm releases for Softlinks-built systems.
- Uptime & patching
- Feature roadmaps
- Performance passes
Care + Growth
Everything in Care, plus monthly feature capacity against a shared roadmap.
- Retainer scope & SLAs
- Monitoring & alert routes
- Monthly roadmap board
- Patch / dependency cadence
Program
Multi-product retainers with AzAd delivery capacity and quarterly planning.
- Calm uptime
- A real roadmap
- Performance debt paid down
Why retainers
Launch is Tuesday. Softlinks stays for the Wednesdays — patches, features, and calm releases.
Capacity, not chaos
Retainers buy focus hours — we protect them.
Write it down
Every release gets notes your team can trust.
Grow deliberately
Features follow outcomes, not random tickets.
Often covering
Products under Softlinks care
FAQ
Hours, SLAs, multi-product
What’s included in a typical retainer?
Hosting ops, security patches, triage, and a fixed monthly feature budget. Exact hours are scoped per product.
Can retainers cover multiple Softlinks products?
Yes — Workspace, Industry OS, and custom apps can share one AzAd-backed retainer.
Do you offer emergency-only support?
We prefer ongoing retainers. Break-glass support is available for Softlinks-built systems at a premium.
Start a retainer conversation
Share what’s live today and what must ship next quarter — we’ll recommend a retainer shape.